For years we’ve seen online retail grow into the mass success it is today, even having an advantage over the high street. And if online shopping wasn’t already booming enough, along came the pandemic. High street stores closed their doors for months on end, whilst bored, furloughed consumers revelled in online retail therapy.
It comes as no surprise that the pandemic along with the national UK lockdowns has increased the popularity of online shopping. Whether it be to feel safer or because the stores are literally closed, shoppers have ditched the high street for their laptops and living rooms.
Some high street stores have unfortunately had to permanently close their doors due to the damaging effects of the pandemic, which has resulted in their stores being online only. The Arcadia group is a perfect example: popular high street stores such as Topshop and Miss Selfridge have closed their doors, but their brands still remain available via online retailer ASOS.
Despite the popularity of online retail and a popular store’s likelihood to succeed online, some retailers choose to opt out of this avenue. During the pandemic, Primark were expected to suffer a £1.05bn loss of sales due to the closure of stores in lockdown.
Customers speculated why Primark didn’t want to shift to ecommerce and claimed that they would happily accept an online store. But Primark refused due to costs involved in ecommerce which would cause them to have to increase their prices: in effect, damaging their ‘low prices’ reputation.
The return back to ‘normality’ mid 2021 meant that Primark could permanently reopen their high street stores, but with the popularity of online retail still booming, and demanding customers expecting a move to ecommerce, there’s still uncertainty over their future.
With an online store, you have access to analytics providing useful customer data and statistics that can be used to optimise websites and product information to what the customer wants - so use this to your advantage!
For instance, ensuring your page load time is low is important so your conversion rate doesn’t drop. A few other tips to improve the user experience for shoppers are as follows:
You can learn more about conversion rate optimisation by downloading our exclusive guide here.
Google Shopping is a great way to get your products noticed online and increase your website traffic. Unlike text ads, it provides a visual experience for the shopper which will increase clicks and conversions.
Also, since Google remains the favourite search engine, displaying your products on Google’s SERPs enables retailers to reach a huge audience. Read more about Google Shopping here.
We can manage your Google Shopping to optimise your campaigns with our advanced machine learning technology combined with expert human touch. Our technology will give you an ‘unfair advantage’ on the Google Shopping carousel, and maximise your revenue and profitability.
Book a call with one of our Google Shopping specialists today to get started with your Google Shopping success.
Charley is a Google Shopping specialist within the marketing team. She creates content to simplify the Google Shopping experience and to help ecommerce retailers discover if Google Shopping is the right channel for them.