Resources > Video: Clients get weekly calls with their Client Success Manager
In this video Faith, one of Client Success Managers discusses what it's like to have weekly calls with the Client Success team.
We at Client Success like to think of ourselves as an extended part of your team. So in this video, we're going to talk about what it's like to have a weekly call with the Bidnamic's Client Success Team.
On the weekly calls, we like to check in with the client and make sure that they are feeling involved along the way. So most calls will start with us recapping any previous action points, or some particularly insightful points that we have about the overall performance.
We like to go as in-depth as we can for the benefit of the client and for ourselves, to cover the things that are the most important to you. For some clients, it's "What are the stats?", "What are the numbers?", "What exactly has happened this past week?"
For other clients, it's about what that means for their business. Whether you're a growing business or you're well-established, your targets and your goals will differ, and we want to make sure that you understand how our system is helping you to reach your goals.
So most of the time the weekly calls are one-on-one between the points of contact from the client side and a member of the Client Success Team. However, depending on what we're talking about, sometimes this can involve an extended member of the Bidnamic team.
As well as access to your dedicated Client Success Manager, you'll also have private access to a dashboard specifically for your account. This features a lot of top line stats from your ads and analytics account, including some details that are usually well hidden when you're running a Google Smart Shopping campaign.
The weekly calls don't necessarily have to be weekly: we want to think of ourselves as an extension of your team. So if that means weekly, bi-weekly, or monthly calls, we want to make sure that you have the level of communication you would expect from an internal team.
It's all about what works best for you. Although most of our calls are hosted on Google Hangouts, we do like to meet clients in person. We'd love to come down and visit your office or meet you out for a nice coffee so we can recap the account, and really get to know you and maintain a close working relationship.